Terms and Conditions
Neko & Co. Pet Essentials Inc.
Effective Date: January 1st 2026
Welcome to Neko & Co. Pet Essentials Inc. (“Neko & Co.”, “we”, “our”, or “us”). By accessing our website, purchasing our products, or engaging with our services, you agree to the following Terms and Conditions.
1. General
These Terms and Conditions govern your use of our website and the purchase of products from Neko & Co. By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Use
Neko & Co. offers pet grooming tools and accessories designed for household pets.
- Our products are intended for animal use only.
- Always supervise your pet while using the product.
- Use products as directed.
We are not responsible for misuse, improper handling, or failure to follow instructions or grooming guidelines.
For grooming tools, results may vary depending on breed, coat type, and grooming frequency.
3. Pricing & Payment
All prices are listed in CAD unless otherwise stated.
We reserve the right to:
- Change pricing at any time
- Correct pricing errors
- Cancel orders due to incorrect pricing
- Payment must be received in full before orders are processed and shipped.
4. Shipping & Delivery
We aim to process orders promptly; however:
- Shipping times are estimates and not guaranteed.
- We are not responsible for delays caused by carriers, customs, weather, or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information.
If a package is returned due to incorrect address details, additional shipping fees may apply.
5. Returns & Refunds
We want you to love your purchase. Please refer to our return and refund policy.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us immediately upon delivery at support@nekoandco.ca.
- Provide photos and order details.
We will review and offer a replacement or refund where applicable.
7. Limitation of Liability
To the fullest extent permitted by law, Neko & Co. shall not be liable for:
- Injuries to pets or persons resulting from improper use
- Indirect, incidental, or consequential damages
- Allergic reactions or sensitivities
Our total liability shall not exceed the purchase price of the product.
8. Intellectual Property
All content on our website, including logos, images, product descriptions, and branding, is the property of Neko & Co. Pet Essentials Inc. and may not be copied, reproduced, or used without written permission.
9. Privacy
By using our website, you agree to our Privacy Policy regarding the collection and use of personal information.
10. Governing Law
These Terms and Conditions are governed by the laws of the Province of Alberta and the laws of Canada applicable therein.
11. Contact Information
Neko & Co. Pet Essentials Inc.
Edmonton, Alberta, Canada
Email: support@nekoandco.ca
